For over 40 years, Ridge Training has helped people in organizations perform better together.
When it comes to organizational success, every interaction between people is for better or worse. If they aren’t getting better, they probably are getting worse. Ridge Training is built on four principles to make sure interactions and important relationships are consistently and intentionally getting better so they yield better results.
Blog Thoughts on productive communication
You’ve heard the saying, “those that can’t do, teach.” In the corporate world they say the same thing about trainers. “They” aren’t necessarily wrong; there’s a lot of bad training and bad trainers out there. They’re not necessarily right, either. The best trainers have the ability to lift the performance of an entire organization. Navy SEALs, whose lives literally depend on their performance often quote the Greek poet Archilochus (650 BC): “We do not rise to the level of our expectations. We fall to the level of our training.” And the training, more often than not, falls to the level of the trainer.
Trainers are indeed difference-makers when it comes to training outcomes. A beautifully designed workshop delivered by a mediocre trainer will be mediocre. But mediocre training delivered by a great trainer can influence a learner’s performance long after the workshop has ended.
Which begs the question: what qualities do the best trainers exhibit? Clearly all trainers must have the platform skills and the subject matter expertise to be credible with their audiences. But those are table stakes these days.
Ridge has been training trainers for 43 years. In our experience the “secret sauce” that separates great trainers from good trainers includes three qualities that pioneering psychologist Carl Rogers identified as empathy, authenticity, and respect. Simply put, when trainers exhibit empathy, authenticity, and respect (which result in the handy acronym “EAR”) they positively impact their students’ learning and do so in measurable ways.
Can We Be Candid?
Business literature (particularly in the US) is filled with calls for workforce candor. Jack Welch devoted an entire chapter to it in his best seller, Winning. Jim Collins encourages business leaders to “confront the brutal facts” to get from Good to Great. Larry Bossidy and Ram Charan talk about the importance of “robust dialogue” in […]
Do You Undermanage Your Underperformers?
Are You An MbA? What kind of problems keep you awake at night? We’ve asked this question of thousands of managers who have participated in our workshops. After giving them a minute to make their list, we ask them to put a “P” by the problem if it’s a people problem and a “T” by […]