For over 40 years, Ridge Training has helped people in organizations perform better together.
When it comes to organizational success, every interaction between people is for better or worse. If they aren’t getting better, they probably are getting worse. Ridge Training is built on four principles to make sure interactions and important relationships are consistently and intentionally getting better so they yield better results.
Blog Thoughts on productive communication
This famous line from the classic film Cool Hand Luke is unfortunately more prophetic than we might like to admit. We think of communication as a straightforward process: I talk, you listen, you talk, I listen, we understand each other. What’s so hard about that? Sometimes communication actually is that straightforward, but often it’s not.
The Bay of Pigs provides a dramatic example of communication gone wrong. When President John F. Kennedy asked the Joint Chiefs of Staff for their opinion on the invasion of Cuba in 1961, he was told that the proposed operation had “a fair chance of success.” The Joint Chiefs didn’t explain what they meant by “a fair chance;” Kennedy presumed it meant a “good chance” of victory. Years later the author of the Joint Chiefs’ report said that, in his mind, a “fair chance” meant 3 to 1 against success. Because of this misunderstanding, the President approved the ill-fated attack that caused unnecessary deaths and led to a historic foreign policy debacle.
People commonly assume that misunderstandings, as happened between Kennedy and his advisors, are quite rare. But the process of human communication is actually highly susceptible to error. Here are three ways communication can go off the rails when we interact with each other:
Level Up Your Candor
“If you want to see someone in real pain, watch someone who knows who they are and defaults on it on a regular basis.” – Pat Murray, management consultant Candor is the way in which we express who we really are. But as Murray notes we often default on it. When we do, the […]
Learning to Love Feedback You Don’t Like
Feedback about our behavior is all around us. We step on the scale and we get feedback about how much we weigh and, indirectly, about behaviors that cause our weight to go up or down. We don’t always like the feedback we get but we don’t argue with it. Even if the scale is off […]