We process and ship all orders as quickly as possible. Once your order is placed, we cannot edit your order’s selected shipping.
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All orders will be scheduled for shipment in 1-2 business days after the order is placed, excluding holidays. This applies to Express orders as well. Orders placed after 11 a.m. PST on Fridays may not be processed for shipping until the following Monday morning.
Once your order has been processed for shipment, you will receive an automated shipping notification titled “Your package is on the way 🚚💨”. This will contain your tracking information!
*If you do not receive your Tracking Email within 3 business days of placing your order, please check your Spam or Promotions folders.
Our shipping facility and the carriers we use do not operate on the following holidays. If your order was placed on or around these holidays, please allow an additional 1-3 business days for your order to be processed.
New Year's Day - January 1, 2024
Martin Luther King Jr. Day - January 15, 2024
Presidents' Day - February 19, 2024
Good Friday - March 29, 2024
Easter Sunday - March 31, 2024
Memorial Day - May 27, 2024
Juneteenth - June 19th, 2024
Independence Day - July 4, 2024
Labor Day - September 2, 2024
Columbus Day- October 14, 2024
Veterans Day - November 11, 2024
Thanksgiving - November 28, 2024
Christmas Day - December 25, 2024
International orders are subject to additional local taxes, customs, and duties fees.
We currently offer free international shipping from the US to the following countries:
Belgium, Croatia, Czechia, Denmark, Finland, France, Germany, Ireland, Lithuania, Luxembourg, Switzerland, Netherlands, Portugal, Spain, Iceland, Monaco, Norway, United Kingdom.
Due to carrier constraints, we are only able to offer paid (not free) Express shipping to the following countries:
Azerbaijan, Bahrain, British Virgin Islands, Bulgaria, Chile (CL), China, Colombia, Cyprus, Ecuador, El Salvador, Faroe Islands, Greece, Guatemala, Guernsey, Hong Kong SAR, Hungary, Indonesia, Israel, Jamaica, Kazakhstan, Latvia, Lebanon, Malaysia, Malta, Mexico, Moldova, Montenegro, Morocco, Namibia, Nepal, Netherlands Antilles, New Caledonia, North Macedonia, Peru, Romania, Saudi Arabia, Slovenia, St. Barthélemy, Sweden, Taiwan, Tunisia, United Arab Emirates.
We are unable to ship to countries not included above.
The expected timeline for orders shipping internationally from the US is 7-14 business days.
Orders shipping to an APO, FPO, or DPO address will need to be placed on our US site and will be treated as a domestic order when shipping but may be treated as an international order when returning.
For more information on how to format your military address, please follow USPS guidelines at the following link: USPS Military Mail FAQ
We apologize, as we cannot currently offer express services to APO/FPO/DPO addresses.
Refused Shipments:
If you refuse your shipment from Ridge, you are responsible for the original shipping charges, any duties, taxes, and customs charges on the package (both original and return shipments), and the cost of returning the package to Ridge.
Returned to Sender:
In some scenarios, the carrier may be unable to complete delivery due to uncontrollable circumstances. If your package has been marked “Return to Sender” please contact our Customer Support Team.
Shipping Disclaimer:
Once your order has shipped, Ridge cannot be held liable for any damages or losses incurred in transit. While we take every precaution to ensure the safe delivery of your items, we are not responsible for circumstances beyond our control. As such, we strongly recommend monitoring the progress of your shipment using the provided tracking information and reaching out to the shipping carrier for any updates or concerns.
If you have any questions or require assistance, please don't hesitate to contact our Customer Support Team.
We process and ship all orders as quickly as possible. Once your order is placed, we cannot edit your order’s selected shipping.
Once your order has been shipped, we cannot update the listed shipping address. We recommend contacting the shipping carrier using your tracking number for reference to inquire about making any changes that could impact a successful delivery.
Unfortunately, there may be delivery delays due to reasons outside our control, such as carrier delays, severe weather, natural disasters, or labor strikes.
We ship all orders within 1-2 business days, and once shipped, provide a tracking confirmation email to the email address provided. Once a package leaves our facility, we no longer control how your order is handled or where it is sent before delivery.
Please check the USPS and UPS websites for current delays and transit time statements.
*If your order has not been delivered within 14 days, please contact our Customer Support Team for assistance.
How will my order ship if I order both customized and non-customized products?
Our personalized and non-personalized items ship from separate facilities, and you will receive multiple packages.
We appreciate your patience. We ask that you wait four additional business days beyond your Expected Delivery Date. If your package still has not arrived by that time, please contact us and we would be happy to help investigate and reach out to our carriers when needed.
*Claims of missed/incorrect deliveries will not be accepted past 45 days of the order being placed. We ask that these issues be brought to our attention as soon as possible.
We ask that you please allow 3 additional business days past the “delivered” scan, as the carrier may have accidentally scanned the delivery too early. If your package still has not arrived, please contact us.
*Please be sure to check around for your package; some carriers leave packages in hidden places so they cannot be seen from the street. Please also check if someone, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.
If you have any further questions regarding shipping or your order's tracking status, please feel free to contact our Customer Success Team through our support widget.
