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Have your Order Number or Tracking Number? Use the button below for the latest carrier updates!
All orders are scheduled for shipment within 1–2 business days after purchase (excluding holidays).
Orders placed after 11 a.m. PST on Fridays will be processed the following Monday.
Once your order is processed, you'll receive an automated shipping email titled “Your package is on the way 🚚💨” with your tracking information.
Didn’t receive the email? Check your Spam or Promotions folder!
Shipping operations are paused on these holidays. Orders placed on or near these dates may take 1–3 additional business days to process.
| Holiday | Date |
| New Year's Day | January 1, 2024 |
| Martin Luther King Jr. Day | January 15, 2024 |
| Presidents' Day | February 19, 2024 |
| Good Friday | March 29, 2024 |
| Easter Sunday | March 31, 2024 |
| Memorial Day | May 27, 2024 |
| Juneteenth | June 19th, 2024 |
| Independence Day | July 4, 2024 |
| Labor Day | September 2, 2024 |
| Columbus Day | October 14, 2024 |
| Veterans Day | November 11, 2024 |
| Thanksgiving | November 28, 2024 |
| Christmas Day | December 25, 2024 |
Taxes, Customs, and Duties:
International orders may be subject to local taxes, customs duties, and additional fees upon arrival. These charges are the responsibility of the recipient and vary by country.
Free International Shipping:
We offer free international shipping from the US to the following countries:
Belgium, Croatia, Czechia, Denmark, Finland, France, Germany, Ireland, Lithuania, Luxembourg, Switzerland, Netherlands, Portugal, Spain, Iceland, Monaco, Norway, and the United Kingdom.
Paid Express Shipping Only:
Due to carrier constraints, paid Express shipping (not free) is available to the following countries:
Azerbaijan, Bahrain, British Virgin Islands, Bulgaria, Chile, China, Colombia, Cyprus, Ecuador, El Salvador, Faroe Islands, Greece, Guatemala, Guernsey, Hong Kong SAR, Hungary, Indonesia, Israel, Jamaica, Kazakhstan, Latvia, Lebanon, Malaysia, Malta, Mexico, Moldova, Montenegro, Morocco, Namibia, Nepal, Netherlands Antilles, New Caledonia, North Macedonia, Peru, Romania, Saudi Arabia, Slovenia, St. Barthélemy, Sweden, Taiwan, Tunisia, and the United Arab Emirates.
Shipping Limitations:
We are unable to ship to countries not included in the lists above.
Delivery Timeline
International orders typically arrive within 7–14 business days from the shipping date, depending on the destination.
Orders shipped to APO/FPO/DPO addresses are processed as domestic orders but may be treated as international for returns.
Note: Express services are unavailable for military addresses.
Learn how to format your address here.
Refused Shipments: Customers are responsible for original shipping fees, duties, and return shipping costs.
Returned to Sender: Contact our Customer Support Team if your package is marked as "Return to Sender."
Shipping Disclaimer: Once shipped, Ridge is not liable for losses or damages during transit. Please monitor your shipment using the provided tracking link.
No. We strive to process and ship all orders as quickly as possible. Once your order has been placed, we are unable to make changes to the selected shipping method.
Once your order has been shipped, we are unable to update the listed shipping address. If you need to make changes to your delivery, we recommend reaching out to the shipping carrier directly with your tracking number as a reference to explore possible solutions.
While we strive to ensure timely delivery, there may be delays due to circumstances beyond our control, such as carrier disruptions, severe weather, natural disasters, or labor strikes.
We process and ship all orders within 1–2 business days and send a tracking confirmation email to the email address provided at checkout. However, once your package leaves our facility, we cannot control how it is handled or its transit path.
We appreciate your patience and ask that you allow up to four additional business days beyond your expected delivery date for your package to arrive. If it still hasn’t arrived by then, please contact us—we’re happy to assist and will work with our carriers to investigate.
Important: Claims regarding missed or incorrect deliveries must be submitted within 45 days of the order being placed. Please notify us of any issues as soon as possible to ensure a prompt resolution.
We kindly ask that you allow 3 additional business days after the 'delivered' scan, as the carrier may have scanned the package prematurely. If your package has still not arrived after this time, please reach out to us for assistance.
Additionally, we recommend checking around your property, as carriers sometimes leave packages in discreet locations to prevent them from being visible from the street. Please also check with neighbors or your Apartment Office Manager, as they may have accepted the delivery on your behalf.
If you have any additional questions about shipping or the status of your order, please don't hesitate to reach out to our Customer Success Team via our support widget.
