Returns & Exchanges

Need Help with a Return?

If you are not 100% satisfied with your Ridge purchase, you can return your order for a refund or exchange within 99 days of purchase. We offer free domestic returns and exchanges and will provide a digital Prepaid USPS label. Please be advised that Ridge is not responsible for providing a physical return label, and the customer must print the provided label.

Please follow this link to our Returns Tracking to track your return.

Need help finding your order number? 

Your order number is the seven-digit number that begins with an R included in your Order and Shipping Confirmation emails. It is also located on your order's packing slip and in your Ridge Account. If you cannot find these records, please reach out - we would be happy to help!

All returns and exchanges must be processed through our returns portal within 99 days of the original purchase. Ridge will provide a pre-paid shipping label to send your item(s) back.

• If you wish to complete a return, the product(s) should be returned in usable condition. 
• Upon receipt of the return, we will issue your approved refund via the original payment method. We cannot change the payment method to redirect refunds to other accounts.
• Returns are processed manually and may take up to 7 business days to be refunded.
• Returns will only be accepted if they are processed through our returns portal and sent to the following address: 7917 South 23rd ST, Ste 100, McAllen TX 78503. Not processing through our portal and sending directly to this address will cause complications, and we will not be able to guarantee a refund.
• Please remove all non-Ridge items from your return. Ridge is not responsible for returning these to you, and non-Ridge items will be disposed of.
• If you are returning your entire order, all items, including promotional or free items, must be included in your return. Should any item, including promotional or free items, not be included with your return, a refund of the returned items will be issued minus the cost of the other items at full price.
• If you are based in the United States, approved returns and exchanges will receive a free domestic return shipping label via a pre-paid USPS label. For exchanged orders, we will ship your order free of charge.
• International customers returning items purchased on the Ridge US website are ineligible to receive a free return label from Ridge. A return label with tracking must be provided to Ridge from customers returning outside of the US to ensure a full refund for returned items.
• We require retaining a copy of your drop-off receipt with a picture of the return label at drop-off for your records. If we can verify that the order was dropped off with a receipt and confirmation of the label and the order is lost with USPS, we will take responsibility and honor the return or exchange.
• Shipping costs from the original order are non-refundable.
• Additional return shipping costs are non-refundable. A return is only authorized using a Ridge pre-paid return label. Any outside return labels purchased are non-refundable by Ridge.
• All returns must be from a verified Ridge.com order. Ridge does not offer returns on items purchased outside of Ridge.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
• All return labels provided by Ridge are digital. Ridge is not responsible for providing a physical return label. Select USPS locations will accept a QR code that may be used in place of a return label. You can find locations that accept a QR code in place of a label here: USPS Locator
• If you have submitted multiple return requests and received multiple labels, please be sure to use all labels, as using one label to ship multiple returns will result in processing delays.
• Our return and exchange platform allows for a single exchange per order. Unfortunately, this means that we cannot process exchanges on items that have already been exchanged. However, you can still return the exchanged item and repurchase if needed.
• APO and PPO addresses may require a different address to return due to label creation restrictions in restricted access areas.
• Personalized Products cannot be returned and are non-refundable. All Personalized sales are final.
• Orders with a processed Warranty Claim are not eligible for return.

For additional information or questions, please feel free to reach out to us through our support widget.

Thanks for choosing Ridge - where we offer slim wallets for men and women!