Returns & Exchanges

If you are not 100% satisfied with your Ridge wallet purchase, you can return your order to our warehouse for a refund or exchange within 99 days of purchase. We offer Free Domestic Returns + Exchanges and will provide you with a digital Prepaid USPS label that will need to be printed. To submit a request, please fill out the form below.

Need help finding your order number? 

Your order number is the seven digit number that begins with a R included in your Order and Shipping Confirmation emails. It is also located on your order's packing slip. If you cannot find these records, no problem! Send us an email to support@ridge.com using the email address used to place your order and we can send it over!

All Returns & Exchanges must be processed through our Returns Portal within 99 days of original purchase. A prepaid shipping label will be provided to send back your item.

• Returns must be unused and in the condition you received them. Upon receipt of the return, we will issue your approved refund via the original method of payment. We cannot change payment methods to redirect refunds to other accounts.

• Please make sure to remove all non Ridge items from your return as The Ridge will not be responsible to return these to you and they will be disposed of. 

• Personalized Products can not be returned and are non-refundable. All Personalized sales are final. 
• If you are processing a full item return, any free promotional items will need to be sent back with the other product(s). Otherwise you will only receive the refund minus the cost of the promotional items at full price.

• For all approved Returns/Exchanges we process your free domestic return shipping label via a prepaid USPS label, and will ship your new order free of charge. 

• We require retaining a copy of your drop-off receipt for your records. If we can verify the order was dropped off with a receipt and the order is lost with USPS, we will take responsibly and honor the Return/Exchange.

• Shipping costs from the original order are non-refundable.

• Additional Return shipping costs are non-refundable. A Return is only authorized using a Ridge prepaid Return Label. Any outside return labels purchased are non-refundable by The Ridge.

• All returns must be from a verified RidgeWallet.com order. The Ridge does not offer returns on items purchased outside of Ridge.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.

• The Ridge does not price match with dealers or competitors.

• All return labels provided by The Ridge are digital. The Ridge is not responsible for providing a physical return label. Select USPS locations will accept a QR code that may be used in place of a return label. You can find locations that accept a QR code in place of a label here: USPS Locator

• APO and PPO Address may require a different address to return due to label creation restrictions in restricted access areas.
• Orders with a processed Warranty Claim will are not eligible for return. 

For any Warranty related issues please contact us here!

 

For additional information/questions please feel free to reach out to us at: support@ridge.com 

 

Thanks for choosing The Ridge - where we offer slim wallets for men and women!