Returns & Exchanges - The Ridge
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Returns & Exchanges

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Holiday Season Return Policy Update:
Please also note that to accommodate all Holiday Season orders, any order placed on or after October 11th, 2021 through December 31st, 2021 will be eligible for Return/Exchange until February 15th, 2022!

Need Help with a Return?
If you are not 100% satisfied with your Ridge wallet purchase, you can return your order to our warehouse for a refund or exchange within 45 days of purchase. We offer Free Domestic Returns + Exchanges and will provide you with a Prepaid USPS label. To submit a request, please fill out the form below.

Need help finding your order number? Your order number is the seven digit number that begins with a R included in your Order and Shipping Confirmation emails. It is also located on your order's packing slip. If you cannot find these records, no problem! Send us an email to support@ridge.com using the email address used to place your order and we can send it over!

All Returns & Exchanges must be processed through our Returns Portal within 45 days of original purchase. A prepaid shipping label will be provided to send back your item.

Some Additional Returns Information!
  • Returns must be unused and in the condition you received them. Upon receipt of the return, we will issue your approved refund via the original method of payment. We cannot change payment methods to redirect refunds to other accounts.
  • For all approved Returns/Exchanges we process your free domestic return shipping label via a prepaid USPS label, and will ship your new order free of charge. 
  • We recommend retaining a copy of your drop-off receipt for your records. If we can verify the order was dropped off with a receipt and the order is lost with USPS, we will take responsibly and honor the Return/Exchange.
  • Shipping costs from the original order are non-refundable.
  • Additional Return shipping costs are non-refundable. A Return is only authorized using a Ridge prepaid Return Label.
  • All returns must be from a verified RidgeWallet.com order. The Ridge does not offer returns on items purchased outside of RidgeWallet.com. For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
  • The Ridge does not price match with dealers or competitors.

For any Warranty related issues please contact us here!

 

For additional information/questions please feel free to reach out to us at: support@ridge.com