Basecamp Orange

My original one ripped at the rubber part and ridge sent me a whole brand new one. You have a lifetime customer !! Awesome products and even more of an awesome company.

My original unit failed after a lot of hard use. I reached out to let the company know and to ask about getting repair parts for it. The Customer Service Team let me know that the unit would be replaced without charge. That was a very pleasant surprise for me. I did notice that the band that keeps the two halves connected opposite the Chicago Screw mechanism has been changed and is made of a seemingly stronger material. I believe that this unit will hold up even better than the previous unit did.

I really like this key holder, its not only nice looking and matches with my wallet but it has really helped me keep all my keys organized and its very easy to take out one of the best investments i’ve made honestly

First of all I have to say that I entered a contest on the website and won a gift card that I used to purchase this item. Thank you so much to The Ridge team for picking me. I was so excited because Me and my Husband and Sons already have the wallets and I had been wanting to try this key holder for some time . I love how it keeps them all in one neat little place that I can hang on my purse or put in my pocket and no more jangling keys . I also love the blue specks in the black ...very eye catching. Thanks again The Ridge for making such great products.

Love it . This is a replacement. I caught it on something getting out of my car and it broke.

I sent a picture like they asked. I had the new one in a couple of days.

So I would say that customer service is great.