RIDGE® TRACKER CARD

COMPLETE GUIDE

At Ridge, we prioritize quality, safety, functionality, and regulatory compliance in every product we design. The Ridge Tracker Card delivers wireless tracking compatibility and a wireless rechargeable battery in super slim form.

Please read the following instructions and safety guidelines carefully before using this product. Failure to follow these instructions could result in serious injury, property damage, or death.

Legal Disclaimer and User Acknowledgment

The Ridge Tracker Card is designed for lawful personal item tracking only and must be used in accordance with all applicable federal, state, local, and international laws governing privacy, consent, and anti-stalking. Laws vary significantly by state, country, and jurisdiction. It is your sole responsibility to understand and comply with all applicable laws. Ridge disclaims all liability for unlawful use of this product.Use of this product is subject to Ridge's Terms and Conditions and Privacy Policy. These documents describe important information about your rights and responsibilities, as well as how your personal information is handled. If you do not agree, do not use the product and return it in accordance with Ridge's return policy. Continued use of this product constitutes your acceptance of these terms and policies.

Ridge reserves the right to change or improve this product and to make changes in the content of this document without obligation to notify any person or organization of such changes or improvements. Visit Ridge Product Resources for the latest updates and supplemental information concerning the use of this product. For patent information on Ridge products, visit Ridge Patents.

Features

Specifications

How to Set Up Your Ridge Tracker Card

What You'll Need:

Setup Steps:

How to Use Your Ridge Tracker Card

How to Use Your Ridge Tracker Card Using your compatible tracking app, you can easily locate your Ridge Tracker Card from your smartphone. For specific instructions for Apple Find My® or Google Find Hub™, visit Ridge Product Resources.

To Find Your Tracker Card:

If Your Tracker Card is Out of Range:

Requirements for Best Performance:

How to Turn On/Off/Reset Your Tracker Card

Turn On:

Turn Off:

Note: While turned off, the Ridge Tracker Card will not appear as online, will not broadcast its location, and will not respond to sound or locate requests. The card remains paired to your account until you remove it.

Reset:

Connection Timeout: If the card is not paired within 5 minutes of being turned on, it will emit four beeps. Press and hold the button on the front of the Ridge Tracker Card for four seconds and continue setup.

Connecting to Another Device: The Ridge Tracker Card can only be connected to one account at a time. To connect it to a different device, open your tracking app and remove the Ridge Tracker Card from your current account, then follow the setup steps to pair it with the new device.

How to Charge Your Tracker Card

Wireless Charging:

Charging Indicators:

Battery Life:

Safety Guidelines

Intended Use & Prohibited Uses: The Ridge Tracker Card is designed for lawful personal item tracking only. Do not use the Ridge Tracker Card to track individuals without their knowledge or consent, to monitor another person's location covertly, or for any purpose that violates applicable privacy, consent, or anti-stalking laws. Do not use this product as a substitute for emergency services, GPS navigation, or any safety-critical application.

Children & Vulnerable Persons: The Ridge Tracker Card is intended for adults 18 years of age or older and is not suitable for use by children or persons with reduced physical, sensory, or mental capabilities. The device contains an internal lithium-ion battery that poses a risk of serious injury if the device is damaged or tampered with. Keep out of reach of children and vulnerable persons at all times. Adult supervision is required when the product is present near children.

Battery Safety: The Ridge Tracker Card contains a lithium-ion battery. Do not puncture, crush, incinerate, or expose the battery to heat or water. Improper handling may result in fire, explosion, or chemical leakage. If the battery is damaged or swollen, discontinue use immediately. Keep out of reach of children; if swallowed, seek immediate medical attention and contact poison control.

Air Travel: When traveling by air, pack the Ridge Tracker Card in carry-on luggage or a personal item only. Lithium-ion batteries, including those in tracker cards, are not permitted in checked baggage under most airline regulations. Airline policies vary by carrier and may change without notice. Always check your airline's specific battery policies before flying.

Medical Device Warning: The Ridge Tracker Card contains radio frequency components that may interfere with pacemakers, defibrillators, cochlear implants, or other implanted or wearable medical devices. If you have an implanted or wearable medical device, consult your physician or the device manufacturer before using the Ridge Tracker Card. Keep the Ridge Tracker Card at least 6 inches (15 cm) away from such devices.

Hearing Safety: The Ridge Tracker Card may emit loud audible alerts during certain events. Do not hold the Ridge Tracker Card near your ears when an alert may sound, as the 95dB ringer may cause discomfort or hearing damage.

Water & Moisture Exposure: Although the Ridge Tracker Card has IP68 water resistance, moisture damage to the internal battery can create a risk of fire or leakage. If the device is damaged by moisture, discontinue use immediately.

Disassembly & Modifications: The Ridge Tracker Card is a sealed device with no user-serviceable parts. Do not attempt to open, modify, or repair it in any way. Doing so may compromise device performance or safety and will void the warranty.

High-Temperature Environments: Do not leave the Ridge Tracker Card in hot vehicles, on dashboards, near heating vents, or in other high-temperature environments that may exceed operating temperature limits. Exposure to extreme heat can damage the battery and create a risk of fire or leakage.

Battery Damage: If the Ridge Tracker Card's battery swells or shows physical damage, discontinue use immediately. A swollen or damaged battery poses a risk of fire, explosion, or chemical leakage.

Maintenance & Storage

Cleaning: Clean the Ridge Tracker Card periodically with a soft, dry cloth. Avoid harsh chemicals, solvents, or abrasive cleaners, which can damage the device surface and internal components.

Water & Moisture Care: The Ridge Tracker Card has IP68 water resistance for everyday spills and splashes. Avoid prolonged exposure to water or immersion beyond incidental contact. If the device gets wet, dry it immediately with a soft cloth and allow it to air dry completely before charging. Do not use heat sources to dry the device.

Inspection & Damaged Device: Inspect the Ridge Tracker Card periodically for signs of wear, damage, cracks, or bending. If any damage is found, discontinue use immediately.

Charging: Use only USB-C cables with standard 5V power adapters. Avoid fast-charging adapters over 12W. Charge at room temperature within the specified charging range. Do not charge unattended for extended periods. Avoid leaving the device completely drained for long periods.

Battery Performance: Your Ridge Tracker Card's lithium-ion battery is designed for long-lasting performance. Battery capacity will naturally decline over time due to regular use and charging cycles.

Environmental Conditions: For best performance and longevity, avoid exposure to extreme humidity, high-pressure environments, or direct sunlight for extended periods, and store in a clean, dry location when not in use. Keep the Ridge Tracker Card within the following temperature ranges:

Disposal: Do not dispose of the Ridge Tracker Card in household or general waste. Follow local electronic waste disposal regulations to properly recycle the battery. Do not expose to fire during disposal.

Troubleshooting & FAQs

Q: The pairing popup is not appearing during setup.

Q: The Ridge Tracker Card is not showing up in my tracking app.

Q: The Ridge Tracker Card won't turn back on.

Q: The Ridge Tracker Card won't turn off.

Q: Why is the location not updating or showing an old location? The Ridge Tracker Card does not use real-time GPS. Instead, it relies on Bluetooth to connect to nearby compatible devices, which then relay its location through the tracking network. If no compatible devices are nearby, the location may not update. To help reconnect:

Q: My tracking app is showing "No Location Found." This means the Ridge Tracker Card's location cannot currently be determined. The most common causes are:

Q: The Ridge Tracker Card is showing as offline. The Ridge Tracker Card may show as offline if Bluetooth or internet connectivity is interrupted. Check that Bluetooth and Location Services are enabled on your paired device and that your tracking app is running in the background. If everything looks correct, allow a few minutes for the network to refresh.

Q: Why can't I make the Ridge Tracker Card play a sound from the app? This happens when the Ridge Tracker Card is out of Bluetooth range (over 300 feet away), is offline, powered off, or has a dead battery, or when Bluetooth or Location Services are turned off on your phone.

Q: Can someone else track me with my Ridge Tracker Card? This is extremely unlikely. Compatible tracking networks include built-in anti-stalking protections that detect, alert, and help prevent unauthorized tracking. If an unknown tracker appears to be traveling with you, your smartphone will notify you with an alert. You can then use your tracking app to locate and disable the unknown tracker, or follow the on-screen instructions to take further action.

Q: What should I do if I find an unknown tracker I don't recognize? If you receive an unknown tracker alert on your smartphone, follow the on-screen instructions to locate, identify, and if needed, disable the tracker. If you feel unsafe, go to a public location and contact local law enforcement.

Q: If someone finds my Ridge Tracker Card, can they reset it? Anyone who finds the Ridge Tracker Card cannot reset or use it. The Ridge Tracker Card remains locked to your account until you remove it yourself. Only you can transfer ownership to someone else.

Q: Can I pair the Ridge Tracker Card with more than one account? Each Ridge Tracker Card can only be linked to one account at a time, which is a built-in security feature of the tracking network. To transfer ownership, remove the Ridge Tracker Card from your current account first, then the new user can add it to their account.

Q: Can I share the Ridge Tracker Card with other people? Yes, you can share tracking access with other people through your tracking app's sharing feature. While the Ridge Tracker Card can only be linked to one account (the owner), you can share location tracking with up to five trusted contacts. This allows other people to see the Ridge Tracker Card's location and receive notifications, even though they cannot modify settings or remove the Ridge Tracker Card from your account.

Q: How will I know when the Ridge Tracker Card battery is low? Your tracking app will notify you when the Ridge Tracker Card's battery is running low. This should give you time to recharge the Ridge Tracker Card before it powers off.

Q: Does the Ridge Tracker Card work inside my Ridge Wallet? Yes, the Ridge Tracker Card is designed to work inside Ridge Wallets. The RFID-blocking plates only block the frequencies used by credit cards and contactless payments, not Bluetooth. Since the Ridge Tracker Card uses Bluetooth, tracking is not affected by the shielding. For best performance, you can place the Ridge Tracker Card under your Cash Strap/Money Clip. In open areas the Ridge Tracker Card can reach up to 300 feet (90 meters); inside a Ridge Wallet, the range may vary.

Q: Can I use the Ridge Tracker Card internationally? Yes, the Ridge Tracker Card works anywhere in the world. Because it relies on a global network of compatible devices to relay its location, the Ridge Tracker Card can update its location as long as compatible devices are present nearby. This means tracking works even when you are traveling overseas.

Standard Lifetime Warranty

Your Ridge Tracker Card is covered by Ridge's Standard Lifetime Warranty against defects in materials and workmanship. This warranty applies to products purchased from Ridge's official website, Ridge's official Amazon listings, or other authorized retail partners, and covers the lifetime of the product. The warranty information provided here is a summary only. The current and enforceable warranty policy is available at Ridge Support. In the event of any conflict between this document and the policy found at Ridge Support, the Ridge Support warranty policy controls.

Legal Terms & Limitations

Remedy Limitation: Ridge's sole obligation under this warranty is to replace defective products at Ridge's discretion. This warranty is your exclusive remedy for product defects.

Liability Limitation: To the maximum extent permitted by applicable law, Ridge disclaims liability for damages arising from misuse, abuse, unauthorized modification, or failure to follow instructions. EXCEPT AS EXPRESSLY PROVIDED IN THE STANDARD LIFETIME WARRANTY ABOVE, RIDGE DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

To the maximum extent permitted by law, Ridge and its affiliates shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from: misuse, mishandling, or unauthorized modification of the device; improper charging, storage, or disposal; failure to follow safety or care instructions; or loss or theft of property or data. Ridge's total liability for any claims related to the Ridge Tracker Card shall not exceed the original purchase price of the product. Please see Terms and Conditions and Privacy Policy for more information.

Nothing in this document excludes or limits liability that cannot be excluded under applicable law, including liability for personal injury caused by a manufacturing defect.

This limited warranty gives you specific legal rights, and you may have other rights which vary by jurisdiction. Ridge's liability is limited to replacement of defective products at Ridge's discretion. Some jurisdictions do not allow limitations on implied warranties or liability, so the above limitations may not apply to you.

Privacy & Data Protection

How Your Data Stays Private: The Ridge Tracker Card works through the network behind your tracking app (either Apple Find My or Google Find Hub), which is designed to keep your location data private and secure. Here's what that means for you:

What Ridge Cannot Access:

What Your Tracking Network Provider Handles:

Apple or Google is responsible for all data related to your Ridge Tracker Card usage. Only you can access your location data through your device credentials.

Your Privacy Controls: Through your tracking app, you have complete control over your Ridge Tracker Card:

Location Management:

Device Management:

Data Removal: To completely remove all data, open your tracking app, select your Ridge Tracker Card, choose the option to remove or delete the device, and confirm. This permanently deletes all location history and associations.

Anti-Stalking Protection: Compatible tracking networks include built-in safeguards to help prevent unauthorized tracking. These protections meet industry standards for detecting unwanted location trackers and are designed to alert you if an unknown tracker appears to be traveling with you:

For iPhone Users (iOS 14.5+):

For Android Users (Android 6.0+):

For Users Without a Compatible Smartphone:

Additional Protection:

Disabling the Ridge Tracker Card: To stop the Ridge Tracker Card from sharing its location, press and hold the button until you hear three beeps, then release. The red LED will flash once per beep to confirm. Once powered off, the Ridge Tracker Card will no longer transmit location data. Note that the account owner may still be able to see the last known location from before the Ridge Tracker Card was powered off.

Privacy Compliance Legal Standards: The Ridge Tracker Card is designed to support compliance with major privacy regulations including GDPR (Europe), CCPA (California), and other applicable data protection laws. Your tracking app provider's privacy policy governs how your data is handled.

Your Rights: Depending on your location, you may have additional rights regarding your data. Since Apple or Google controls all data processing, contact them directly for:

Questions or Concerns:

Ridge is committed to protecting your privacy. The Ridge Tracker Card was designed to work entirely through Apple or Google's secure networks, ensuring Ridge never has access to your personal or location data.

Regulatory & Compliance Information

Compliance certifications are based on testing of representative samples under applicable standards and conditions at the time of manufacture. Global Standards

United States

Canada

This certification ensures the Ridge Tracker Card meets Canadian radio frequency (RF) standards for reliable and safe operation.

European Union

Germany

United Kingdom

Australia & New Zealand


Ridge® is a registered trademark of The Ridge Wallet LLC. All rights reserved.

Revised August 18, 2026